Candy Casino ABOUT FAQ
Deposit
How long does a deposit take to reflect? Deposits via UPI or Paytm reflect instantly; bank cards may take up to 10 minutes.
Download App
How do I update the app after download? Enable auto-updates in settings or check the site. Updates unlock new bonusesâdo it today!
Is the app download free? Yes, completely free. No hidden feesâget âš21 welcome bonus upon installation.
Why is the app not downloading? Check internet connection or storage space. Allow unknown sources on Androidâretry or contact support.
How do I install the app after download? Open the APK file on Android or follow App Store prompts on iOS. Grant permissions and log in to start.
How can I contact support if I face issues with the app or bonuses? You can contact online service anytime, also can send the email to feedback.
How much data does app download use? About 15-30 MB. Use Wi-Fi to avoid chargesâdownload now for instant bonuses!
Are there additional features in the app compared to the website? Promote app-specific benefits (e.g., live notifications).
Each Bonus
Are bonuses taxable in India? Winnings may be taxable per Indian laws. Consult a tax advisorâplatform doesn't withhold.
What if I exceed bonus wagering? Extra bets count towards next bonuses. Track in appâmaximize your wins!
Can bonuses be used on all games? Yes, but contribution varies: Slots 100%, Table Games 50%. Check terms.
How do I activate tournament bonuses? Join events like âš13.5 Lakh Slots Tourneyâbonuses auto-applied on entry.
How do I use promo codes for bonuses? Enter code (e.g., "BONUS21") during deposit. Instant activationâclaim now!
What is the lose rebate bonus? Get 2-5% cashback on losses weekly. Claim in "Promotions"âsoftens any setbacks.
Games
Can I pause a game mid-session? Yes, save progress and resume anytimeâyour bets and wins are secure.
Login & Register
Can I register with a temporary email? No, use a permanent one for verification. Gmail or Yahoo recommendedâquick setup.
Why is my registration pending? Awaiting manual review for security. Complete in 1 hourâcheck email for approval notification.
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tipsâeasy fix!
Can I change my registered email or mobile number? Yes, log in, go to âProfile Settings,â and update after KYC verificationâcontact support to confirm.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use âForgot Password,â enter your registered email, and follow the verification link to recover.
How do I register/Sign up? Visit the site, click âRegister,â enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
How do I report a bug in the betting platform? Submit details via the âFeedbackâ tab or email support with screenshots and a description of the issue.
Can customer support assist with tax-related queries on winnings? Yes, they explain TDS (30% on winnings over âš10,000) and guide on ITR filing for potential refunds.
What should I do if the website is inaccessible? Contact support for mirror site links or use a VPN. Theyâll provide alternate access methods for Indian users.
Can support help recover funds from a wrong bet? If the bet is unsettled, support may assist with cash-out options; settled bets cannot be reversed.
Is there a FAQ section for quick self-help? Yes, the websiteâs help center has detailed FAQs on accounts, payments, and betting, updated regularly.
How long does it take to get a response from customer support? Live chat responds within 1-3 minutes, emails within 24 hours, and WhatsApp queries within 10-15 minutes.
What are the operating hours for customer support? Customer support is available 24/7, including holidays, to assist with account, payment, or betting queries.
What should I do if I forget my password? Click âForgot Passwordâ on the login page, enter your email, and follow the reset link.
Withdraw
How long does withdrawal take? UPI/IMPS: 15 minutes to 24 hours; NetBanking: up to 2 days. Faster for verified accounts.
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